Author Archives: Jaime Slocum

Jaime has always been passionate about helping others, both in her work and personal life. She has spent her career partnering with customers to implement and adopt software solutions to support critical business objectives, improve processes, and believes in empathy and collaboration for success. Jaime learned how best to navigate and bring more agile processes to complex implementations for the past 15+ years working with a variety of customers across industries. She has held senior roles in professional services, sales, and product management. Her favorite roles have always been ones in which she is helping to improve solutions and solve problems for both her internal and customer teams. In her role as VP of Customer Experience for Malbek, Jaime is focused on helping our customers maximize value from our solutions and delivering excellent customer service every day. Outside of work, Jaime enjoys time with her family, working in her flower and vegetable garden, a good hike, cooking, good wine, volunteering, and travel.

Recognized by CIO Review

To round out this incredible year, Malbek is honored to be selected by CIO Review as One of the Most Promising Enterprise Contract Management Solution Providers of 2018. But beyond the honor itself, we are delighted to widely share the message...

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The 6 Secrets to Outstanding Customer Support

As someone who works in customer support, I’m very attuned to when I receive a great customer experience. One of the best I’ve ever encountered is with Patagonia, a favorite brand of mine. They make high-performing outdoor clothing that looks...

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